Organizational Communication

Effective communication practices along with the appropriate use of technologies are essential to all organizations, but they are most important in knowledge-intensive organizations and sectors. Open and honest communication among team members is a key component of successful group process and teamwork. The real challenges occur when people need to have the “difficult conversation.” Critical communication skills involve careful listening, positive delivery of feedback, and an understanding of the basic processes of communication. Everyone has to take responsibility for the communication process. Improved communication leads to better working relationships and morale, fewer grievances and increased productivity.